Frequently Asked Questions
If you can't find an answer to your question here, please email us at sales@ifindbeauty.com and our customer service team will help you straight away.
At I Find Beauty, we take pride in offering only authentic, branded cosmetics. In Australia, it is illegal to sell counterfeit or fake products, and we are committed to upholding the highest standards of integrity.
You can shop with confidence knowing that every item in our selection is genuine and sourced from reputable brands. We guarantee the authenticity of all our products, ensuring you receive only the quality and excellence you deserve.
Are your products genuine?
Are your products genuine?
At I Find Beauty we are proud to offer genuine branded cosmetics. In Australia it is illegal to sell counterfeit or fake items. We would never engage in this practice. We guarantee that all our products are authentic and genuine.
How can you provide discounted products?
How can you provide discounted products?
We collaborate with leading cosmetic manufacturers, distributors, international partners, clearance houses, and retail stores to source the best deals on premium cosmetics. Our global search for exceptional offers ensures that we bring you the finest products at unbeatable prices. By leveraging our extensive network and industry connections, we guarantee that you have access to top-quality cosmetics from around the world.
What are RRP's
What are RRP's
RRP is the acronym for Recommended Retail Price. When a brand provides their product to a retailer, they provide the suggested price to sell this item at. Cosmetic Capital will list an items RRP, this has been provided by the brand owner and has been sold in other retail stores at this price.
What happens if I have an allergic reaction to a product?
What happens if I have an allergic reaction to a product?
If in the rare instance you have suffered an allergic reaction to a product, please discontinue use of the product immediately, take a photo of the reaction, and email our customer service team at sales@ifindbeauty.com who will then assist you with organising a return for this item.
Return postage will be at the customers expense.
Returns for allergic reactions will be resolved in the form of a store credit.
Please note that any product that has been used for an extended period of time, or has had more than 20% of product used, will not be eligible for a return.
Please read our Returns + Exchanges Policy for more information.
Which brands are Cruelty Free?
Which brands are Cruelty Free?
For many years, cosmetics companies would test their ingredients and formulas on animals as a means of determining their safety for use by humans. This practice is gradually being phased out with the growing number of cosmetic companies that are turning away from these testing methods and adopting a cruelty-free stance instead . Refer to our list of Cruelty-Free and/or Vegan brands, including relevant certifications and accreditations on our Cruelty Fee Brands Page!